Mac hard resets when mounting external HD

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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Tue Oct 30, 2012 1:17 am

I started the computer at 9:38..

Then plugged in the drive approximately 2 minutes afterwards.
collegeitdept Offline


 
Posts: 89
Joined: Tue Oct 02, 2012 6:59 pm

Re: Mac hard resets when mounting external HD

Post by collegeitdept » Tue Oct 30, 2012 1:25 am

Here is the text output after running the "sudo launchctl list" command in Terminal:
Attachments
Terminal Saved Output.txt.zip
Terminal Output
(3.4 KiB) Downloaded 5 times
collegeitdept Offline


 
Posts: 89
Joined: Tue Oct 02, 2012 6:59 pm

Re: Mac hard resets when mounting external HD

Post by collegeitdept » Tue Oct 30, 2012 1:26 am

Am I any closer to mooting my drive so I can copy my data off of it please?

It's been nearly a month.

Thanks.
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Posts: 89
Joined: Tue Oct 02, 2012 6:59 pm

Re: Mac hard resets when mounting external HD

Post by grahamperrin » Tue Oct 30, 2012 2:53 am

Thanks for the .zip file. For convenience, pasted as code:

Code: Select all
Last login: Mon Oct 29 23:23:55 on ttys000
administrators-macbook-pro:~ temp$ sudo launchctl list

WARNING: Improper use of the sudo command could lead to data loss
or the deletion of important system files. Please double-check your
typing when using sudo. Type "man sudo" for more information.

To proceed, enter your password, or type Ctrl-C to abort.

Password:
PID   Status      Label
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-     0     com.apple.desktopservices.KeynoteConverterXPCService32
-     0     com.apple.desktopservices.NumbersConverterXPCService
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administrators-macbook-pro:~ temp$


collegeitdept wrote:Am I any closer to mooting my drive so I can copy my data off of it please? …


As Console does not show what's expected, it's really difficult to assess the situation.

Try Disk Utility to verify the startup volume, then repair permissions on the startup volume.

ZEVO and ZFS aside …

To the best of my knowledge, it's extremely peculiar to see no record of the computer booting … and so on.

Is there, near to you, an Apple Authorised Service Provider (AASP)? These providers have a special test suite (AST, it might be called) that can very quickly identify some types of problem with the hardware of a Mac.

Beyond that test, the service provider might be able to quickly recognise (not necessarily explain) other peculiarities.

Generally, this type of thing is much easier and quicker to diagnose when there's direct hands-on access to a computer.
grahamperrin Offline

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Joined: Fri Sep 14, 2012 10:21 pm
Location: Brighton and Hove, United Kingdom

Re: Mac hard resets when mounting external HD

Post by collegeitdept » Tue Oct 30, 2012 9:04 am

So the problem is not with the drive...but with my Mac? So if I were to plug the drive into a Mac with the Zevo ZFS plugin, it will work?
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Joined: Tue Oct 02, 2012 6:59 pm

Re: Mac hard resets when mounting external HD

Post by grahamperrin » Tue Oct 30, 2012 3:59 pm

Problems with (a) hardware, (b) NVRAM/PRAM, (c) firmware, (d) installation of Mountain Lion on the MacBook Pro – all these things are possible.

It may be tempting to reinstall software – first the OS, then an edition of ZEVO – but I assume that you're without a comprehensive backup strategy, so I hesitate to recommend reinstallation of the OS.

First, try Disk Utility …
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Tue Oct 30, 2012 11:43 pm

I restarted the computer and booted using a USB Flash drive of Mountain Lion and ran Disk Utility to find errors. Errors were found and I repaired them using Disk Utility. Then I restarted... and plugged in my external ZFS Hard Drive, and it still didn't mount.

I opened Console and copied the logs and attached them.

Hopefully this will help.

Please help me access my data soon please.

Thanks.
Attachments
Archive.zip
New Console Logs
(11.03 KiB) Downloaded 5 times
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Tue Oct 30, 2012 11:44 pm

I have also completely backed up my Mac so if need by I completely reinstall Mac OS X from a clean install.
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Re: Mac hard resets when mounting external HD

Post by grahamperrin » Wed Oct 31, 2012 2:47 am

Ah, that's better. Better as in, the messages in Console allow us to see what's logged in relation to ZEVO.

From within your most recent Archive.zip :

Code: Select all
10/24/12 12:28:19.000 AM   kernel[0]   mbinit: done [64 MB total pool size, (42/21) split]
10/26/12 10:54:34.000 PM   kernel[0]   mbinit: done [64 MB total pool size, (42/21) split]
10/28/12 9:38:03.000 PM   kernel[0]   mbinit: done [64 MB total pool size, (42/21) split]
10/28/12 9:41:14.000 PM   kernel[0]   ___________________________________________________________________
10/28/12 9:41:14.000 PM   kernel[0]   ___________________________________________________________________
10/28/12 9:41:14.000 PM   kernel[0]   ZFSLabelScheme:probe: label 'My Book', vdev 321599232351791804
10/28/12 9:41:14.000 PM   kernel[0]   ZFSLabelScheme:start: 0xffffff802fa07600 created proxy disk for pool 'My Book'
10/28/12 9:41:14.000 PM   kernel[0]   ZFSLabelScheme:start: 'My Book' critical mass with 1 vdev(s) (importing)
10/28/12 9:41:14.000 PM   kernel[0]   zfsx_kev_importpool:'My Book' (2802504110836664177)
10/28/12 9:41:15.000 PM   kernel[0]   zfsx_vdm_open: 'My Book' disk1s2
10/28/12 9:42:06.000 PM   kernel[0]   zfs_vdm_completion: media 0xffffff802e418e00, device/channel is not attached (6), 0 bytes (of 16384)
10/28/12 9:42:06.000 PM   kernel[0]   zfs_vdm_completion: media 0xffffff802e418e00, device/channel is not attached (6), 0 bytes (of 16384)
10/28/12 9:42:06.000 PM   kernel[0]   zfs_vdm_completion: media 0xffffff802e418e00, device/channel is not attached (6), 0 bytes (of 16384)
10/28/12 9:42:06.000 PM   kernel[0]   zfs_vdm_completion: media 0xffffff802e418e00, device/channel is not attached (6), 0 bytes (of 49152)
10/28/12 9:42:06.000 PM   kernel[0]   zfs_vdm_completion: media 0xffffff802e418e00, device/channel is not attached (6), 0 bytes (of 49152)
10/28/12 9:42:06.000 PM   kernel[0]   zfs_vdm_completion: media 0xffffff802e418e00, device/channel is not attached (6), 0 bytes (of 49152)
10/28/12 9:42:06.000 PM   kernel[0]   ZFSLabelScheme:willTerminate: this 0xffffff802fa07600 provider 0xffffff802e418e00 'zfs vdev for 'My Book''
10/28/12 9:42:06.000 PM   kernel[0]   zfsx_vdm_strategy: 'disk1s2' no longer open!
10/28/12 9:42:06.000 PM   kernel[0]   zfsx_vdm_strategy: 'disk1s2' no longer open!
10/28/12 9:42:06.000 PM   kernel[0]   zfsx_vdm_strategy: 'disk1s2' no longer open!
10/28/12 9:42:06.000 PM   kernel[0]   zfsx_vdm_strategy: 'disk1s2' no longer open!
10/28/12 9:42:06.000 PM   kernel[0]   zfsx_vdm_strategy: 'disk1s2' no longer open!
10/28/12 9:42:06.000 PM   kernel[0]   !! condvar.c:61 ZFS assertion failed: (cp->cv_waiters & CV_WAITERS_MASK) == 0
10/28/12 9:42:06.000 PM   kernel[0]   !! condvar.c:109 ZFS assertion failed: cp->cv_waiters & CV_WAITERS_MASK
10/28/12 9:42:45.000 PM   kernel[0]   ZFSLabelScheme:probe: label 'My Book', vdev 321599232351791804
10/28/12 9:42:45.000 PM   kernel[0]   ZFSLabelScheme:start: 0xffffff802fa07600 created proxy disk for pool 'My Book'
10/28/12 9:42:45.000 PM   kernel[0]   ZFSLabelScheme:start: 'My Book' critical mass with 2 vdev(s) (importing)
10/28/12 9:42:45.000 PM   kernel[0]   zfsx_kev_importpool:'My Book' (2802504110836664177)
10/28/12 9:48:50.000 PM   kernel[0]   mbinit: done [64 MB total pool size, (42/21) split]
10/28/12 9:53:33.000 PM   kernel[0]   mbinit: done [64 MB total pool size, (42/21) split]
10/29/12 11:20:37.000 PM   kernel[0]   mbinit: done [64 MB total pool size, (42/21) split]
10/30/12 9:21:29.000 PM   kernel[0]   mbinit: done [64 MB total pool size, (42/21) split]
10/30/12 9:29:07.000 PM   kernel[0]   ___________________________________________________________________
10/30/12 9:29:07.000 PM   kernel[0]   ___________________________________________________________________
10/30/12 9:29:07.000 PM   kernel[0]   ZFSLabelScheme:probe: label 'My Book', vdev 321599232351791804
10/30/12 9:29:07.000 PM   kernel[0]   ZFSLabelScheme:start: 0xffffff8023345800 created proxy disk for pool 'My Book'
10/30/12 9:29:07.000 PM   kernel[0]   ZFSLabelScheme:start: 'My Book' critical mass with 1 vdev(s) (importing)
10/30/12 9:29:08.000 PM   kernel[0]   zfsx_kev_importpool:'My Book' (2802504110836664177)
10/30/12 9:29:09.000 PM   kernel[0]   zfsx_vdm_open: 'My Book' disk1s2


A condensed summary:

  • the vdev for MyBook was probed at 9:41:14.000 PM
  • around fifty seconds later, 9:42:06.000 PM the device/channel is not attached and 'disk1s2' no longer open!

In simplest possible terms:

  • your MacBook Pro somehow loses its connection to the USB device
  • untimely loss of connection – so very soon after detection/probing – is (I guess) contributory to kernel panics with ZEVO Community Edition 1.1.1 on OS X 10.8.2.

Back now to Don's advice (2012-10-09), let's give greater focus to hardware issues.

I'll make some suggestions later today. My hope is that the disk, within the USB drive enclosure, will be OK.

In the meantime: please run the Repair Permissions routine in Disk Utility (you can do this without Recovery OS).

Thanks – Graham
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Wed Oct 31, 2012 9:36 am

You want me to run Disk Utility and repair permissions on the Macintosh HD or the external USB ZFS drive?
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