Install Failed

Tips and troubleshooting the ZEVO installation process

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Install Failed

Post by daisagah » Sat Sep 22, 2012 1:21 pm

I cannot install Zevo on a MacBook Pro under OS X 10.8.2. The old silver edition worked fine though. But while trying to install the community edition, the old silver edition got uninstalled and I don't have the installation files any more. I urgently need help, because I cannot use my old ZFS disks at the moment.

m.h.
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Re: Instal Failed

Post by dbrady » Sat Sep 22, 2012 5:56 pm

Could you elaborate more on the nature of the install fail?
Did you get a message or did it just not work?

Thanks
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Re: Instal Failed

Post by ed.durbrow » Sat Sep 22, 2012 11:14 pm

I have exact same problem on a clean new 10.8.2 install.
This did not happen on another machine with 10.8.1 which worked fine to set up a mirrored SSD pool.
Nothing shows in console.
Attachments
ZEVO Failed.tiff
screenshot of failure
ZEVO Failed.tiff (105.8 KiB) Viewed 1251 times
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Re: Instal Failed

Post by grahamperrin » Sat Sep 22, 2012 11:49 pm

ed.durbrow wrote:Nothing shows in console.


You may either:

  1. when Installer.app presents the alert, use its Window menu to view the log (first screenshot below) then save it; or
  2. with Console, browse files to find /var/log/install.log (second and third shots below).

Of those two approaches, the log offered by Installer will be more focused on the one installation attempt.

the Window menu of Installer.png
the Window menu of Installer
the Window menu of Installer.png (21.95 KiB) Viewed 1249 times


browsing files in Console.png
browsing to /var/log in Console
browsing files in Console.png (115.16 KiB) Viewed 1249 times


install.log in Console.png
install.log in Console
install.log in Console.png (185.61 KiB) Viewed 1249 times
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Re: Instal Failed

Post by ed.durbrow » Sun Sep 23, 2012 12:09 am

Here is the Log.


Sep 23 14:07:46 Macintosh.local installd[2822]: PackageKit: ----- Begin install -----
Sep 23 14:07:54 Macintosh.local installd[2822]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=121 "An error occurred while updating system extension information." UserInfo=0x7faf2cd2c540 {NSUnderlyingError=0x7faf2cda72e0 "The operation couldn’t be completed. (kextcache error 71.)", NSLocalizedDescription=An error occurred while updating system extension information., arguments=(
"-update-volume",
"/",
"-Installer"
)} {
NSLocalizedDescription = "An error occurred while updating system extension information.";
NSUnderlyingError = "Error Domain=kextcache Code=71 \"The operation couldn\U2019t be completed. (kextcache error 71.)\"";
arguments = (
"-update-volume",
"/",
"-Installer"
);
}
Sep 23 14:07:54 Macintosh.local Installer[2810]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Sep 23 14:07:55 Macintosh.local Installer[2810]: Displaying 'Install Failed' UI.
Sep 23 14:07:55 Macintosh.local Installer[2810]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
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considering third party and other kernel extensions

Post by grahamperrin » Sun Sep 23, 2012 10:25 am

Please let us have results of two commands:

Code: Select all
kextstat | grep -v com.apple


Code: Select all
kextfind -f /Library/Extensions -e -not -arch x86_64


Hint: to paste/format as code, switch to the full editor.
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Re: Instal Failed

Post by ed.durbrow » Sun Sep 23, 2012 4:41 pm

Sorry, but I don't have access to that machine now. I will do it later this week.
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Re: Instal Failed

Post by ed.durbrow » Sun Sep 23, 2012 9:33 pm

Last login: Mon Sep 24 07:16:18 on console
Macintosh-2:~ eddurbrow$ kextstat | grep -v com.apple
Index Refs Address Size Wired Name (Version) <Linked Against>
59 1 0xffffff7f80b9f000 0xd000 0xd000 com.microsoft.driver.MicrosoftKeyboard (8.2) <33 5 4 3>
60 0 0xffffff7f80969000 0x3000 0x3000 com.microsoft.driver.MicrosoftKeyboardUSB (8.2) <59 37 33 5 4 3>
77 0 0xffffff7f80e8b000 0xb000 0xb000 com.displaylink.driver.DisplayLinkDriver (1.8) <68 5 4 3>
81 1 0xffffff7f80ec3000 0xd000 0xd000 com.microsoft.driver.MicrosoftMouse (8.2) <33 5 4 3>
82 0 0xffffff7f80b4b000 0x3000 0x3000 com.microsoft.driver.MicrosoftMouseUSB (8.2) <81 37 33 5 4 3>
102 0 0xffffff7f8142d000 0x5000 0x5000 com.Cycling74.driver.Soundflower (1.6.2) <88 5 4 3>
105 0 0xffffff7f8143c000 0x3000 0x3000 com.paceap.kext.pacesupport.snowleopard (5.7.2) <7 5 4 3 1>
Macintosh-2:~ eddurbrow$

Last login: Mon Sep 24 11:30:21 on ttys000
Macintosh-2:~ eddurbrow$ kextfind -f /Library/Extensions -e -not -arch x86_64
/System/Library/Extensions/KensingtonMouseDriver.kext
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns/ADBID32Mouse.kext
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns/ADBID32MouseX1.kext
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns/ADBID4Mouse.kext
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns/ADBID4MouseX1.kext
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns/KensingtonMouseDriverX1.kext
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns/KMWBluetoothHIDMouse.kext
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns/KMWBluetoothOldHIDMouse.kext
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns/KMWUSBHIDMouse.kext
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns/USBMouseX1.kext
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns/VirtualMouse.kext
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns/VirtualMouseX1.kext
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns/PACESupportLeopard.kext
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns/PACESupportPanther.kext
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns/PACESupportTiger.kext
Macintosh-2:~ eddurbrow$
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'Error Domain=kextcache Code=71' and outdated kexts

Post by grahamperrin » Sun Sep 23, 2012 9:48 pm

ed.durbrow wrote:… Error Domain=kextcache Code=71 …


As a possible workaround, https://discussions.apple.com/message/19203439#19203439 (2012-08-08) in Apple Support Communities identifies an issue with a third party kernel extension.

Ed, you might begin by setting aside kexts that are outdated or no longer required. Are those PACE… items for modem use with much older versions of the OS and if so, is that modem still used by you? And so on.
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Re: Instal Failed

Post by daisagah » Mon Sep 24, 2012 11:32 am

Hi!

I got the problem corned. The problem was (or still is) a system kernel extension, which prevents the kernel cache to be updated properly. In my case it is com.apple.iokit.IOAHCISerialATAPI, which prevents the prelinked-kernel cache to be updated. The ZEVO installation itself just worked fine to the point of the kext cache update. Because this fails from an incorrect IOAHCISerialATAPI kext the complete ZEVO install fails too. The zfs kext and filesystem files are installed properly though, the missing parts are the command line tools binaries and the PrefPane. By using 'pkgutil --expand /path/to/package.pkg /path/to/destination' I expanded the contents of the install .pkg file and manually executed the postinstall script under '/path/to/destination/zfs.pkg/Scripts/'. This installed all the necessary binaries and the PrefPane. After a short reboot, everything works fine now. My ZFS-pools are available and are mounted automatically, I can use the 'zpool' and 'zfs' commands. As a Solaris user I know my way around ZFS and as far as I tested it, everything works as expected.

Thanks for your help.

m.
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