Mac hard resets when mounting external HD

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Re: Mac hard resets when mounting external HD

Post by dbrady » Sat Oct 06, 2012 1:39 am

Now that we have a panic log we can investigate further.
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Sat Oct 06, 2012 2:16 am

Thank you!!!! sorry to be impatient but it's been almost a week that I can't access my data... And I paid for the Zevo Silver.

That's all... Thank you for your help!
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Mon Oct 08, 2012 10:46 pm

The kernel panics have stopped but I still can;t mount the drive to the Finder. I still do not have access to my data. Can anyone please help?? It's been almost a week... i really need my data

PLEASE? anyone??
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Re: Mac hard resets when mounting external HD

Post by dbrady » Tue Oct 09, 2012 12:15 am

collegeitdept wrote:The kernel panics have stopped but I still can;t mount the drive to the Finder. I still do not have access to my data. Can anyone please help?? It's been almost a week... i really need my data

PLEASE? anyone??


So to confirm, you moved back to Silver 1.0.3 and you are running OSX 10.8.2?
Silver and 10.8 are not fully compatible (Silver was developed before 10.8 was even announced). Can you revert back to 10.7? Or do you have access to another Mac?

The previously attached system logs don't seem to be from the time of the import/mount failure so we have nothing to go on. The system.log attached on 10/4 was truncated and contained no ZFS entries. Is it possible try obtaining the system log again? If you're willing to try the terminal, there are some steps we could use to try a manual import of your pool.

You should also try using a different Mac and a different cable to rule out any hardware issues.
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Re: Mac hard resets when mounting external HD

Post by grahamperrin » Tue Oct 09, 2012 1:57 am

Side note for Don, a summary, I steered this user of Mountain Lion to Silver 1.0.3:

  1. primarily as a step towards information gathering (assuming that 1.0.3 would allow simple connection without kernel panic)
  2. secondarily as a long shot (that 1.0.3 might successfully import, mount, without use of Terminal).

In retrospect: when I first steered, I could have added more precautions – and made it clear that the step back to 1.0.3 should be temporary (not permanent). But I wanted to keep each post short and sweet – "await further advice". Probably too short in places – sorry!
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Tue Oct 09, 2012 3:07 pm

Hello Don and Graham,

As it turns out I only have this one Mac with 10.8.2 installed. I can't reformat it.

But whatever you need me to do I will do it! IF you need me to more log files, please walk me through how to get them.
I do not know how to use terminal - but if you can please walk me through what you need me to do to get my data or help you - please walk me through what you need me to do.

Thank you - I would really appreciate if I can simply pull all of my data off the ZFS external drive and copy it on the regular HFS drive.
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Tue Oct 09, 2012 3:08 pm

I currently have Zevo Silver 1.0.3 installed... do you need me to upgrade to community edition?
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Re: Mac hard resets when mounting external HD

Post by grahamperrin » Tue Oct 09, 2012 3:51 pm

Whilst you have Silver 1.0.3 installed, please:

  1. shut down the computer
  2. connect the Western Digital drive alone (no other external disk)
  3. start the computer
  4. open Terminal
  5. run the one-line command below (paste the line (the two words) to Terminal, then key Return or Enter)
  6. wait for the command to complete, this should take only a second or so
  7. Edit menu, Select All text within the Terminal window, Edit menu, Copy
  8. paste to this topic the result of the command.

Code: Select all
diskutil list
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Tue Oct 09, 2012 9:29 pm

hello,

I ran it and got the following:


Last login: Tue Oct 9 19:27:07 on console
administrators-macbook-pro:~ Guest$ diskutil list
/dev/disk0
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *200.0 GB disk0
1: EFI 209.7 MB disk0s1
2: Apple_HFS Macintosh HD 158.4 GB disk0s2
3: Apple_Boot Recovery HD 650.0 MB disk0s3
4: Apple_HFS Time Machine 40.6 GB disk0s4
administrators-macbook-pro:~ Guest$
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Tue Oct 09, 2012 9:30 pm

Last login: Tue Oct 9 19:28:51 on ttys000
administrators-macbook-pro:~ Guest$ diskutil list
/dev/disk0
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *200.0 GB disk0
1: EFI 209.7 MB disk0s1
2: Apple_HFS Macintosh HD 158.4 GB disk0s2
3: Apple_Boot Recovery HD 650.0 MB disk0s3
4: Apple_HFS Time Machine 40.6 GB disk0s4
/dev/disk1
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *3.0 TB disk1
1: EFI 209.7 MB disk1s1
2: ZFS 3.0 TB disk1s2
administrators-macbook-pro:~ Guest$
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