Mac hard resets when mounting external HD

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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Fri Oct 19, 2012 12:13 am

Is there any way to get my data back please?
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Re: Mac hard resets when mounting external HD

Post by grahamperrin » Fri Oct 19, 2012 1:41 pm

Some of the information logged by the system may help to decide what steps to take next.

Let's try a predefined log query that I sometimes use on my own Mac with Mountain Lion. Please:

  1. download then open the .zip archive that's attached to this post
  2. discard the archive
  3. select the file that remains (CoreStorage, parent_type, pool, prev_state, vdev, zdb, zfs, zio, znode, zpool.aslquery)
  4. copy
  5. Finder, Go menu, go the following folder
  6. ~/Library/Application Support/Console/ASLQueries
  7. paste
  8. open the Console utility
  9. beneath All Messages, select the new query
  10. Console, File menu, Save a Copy As…
  11. save to a convenient location
  12. attach the result (a .log file) to this topic.
Attachments
CoreStorage, parent_type, pool, prev_state, vdev, zdb, zfs, zio, znode, zpool.aslquery.zip
(664 Bytes) Downloaded 5 times
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Wed Oct 24, 2012 2:36 am

Hello,

That location doesn't exist so I can't paste the file there.

Please help.
Attachments
Screen Shot 2012-10-24 at 12.35.51 AM.png
Go To Folder Error
Screen Shot 2012-10-24 at 12.35.51 AM.png (40.45 KiB) Viewed 52 times
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~/Library/Application Support/Console/ASLQueries

Post by grahamperrin » Wed Oct 24, 2012 11:00 am

OK. So go to

~/Library/Application Support/Console

– then create a subfolder

ASLQueries

– and paste the .aslquery file to that new folder.
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Sat Oct 27, 2012 11:45 pm

Alright I followed the steps.... in Console, it was blank as shown in the screenshot. But I saved a copy and attached it.
Attachments
CoreStorage, parent_type, pool, prev_state, vdev, zdb, zfs, zio, znode, zpool.log.zip
Log
(807 Bytes) Downloaded 3 times
Screen Shot 2012-10-27 at 9.43.05 PM.png
Screenshot of Console
Screen Shot 2012-10-27 at 9.43.05 PM.png (134.31 KiB) Viewed 44 times
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Sat Oct 27, 2012 11:45 pm

Is there anything else I can do to force mount the drive or recover log files for you?
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Sun Oct 28, 2012 12:18 am

Did you want me to plug in that external drive at any point before saving a copy of a log in Console?
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Re: Mac hard resets when mounting external HD

Post by grahamperrin » Sun Oct 28, 2012 6:28 am

OK …

  1. disconnect the drive
  2. restart the computer
  3. open Console
  4. select the query
  5. connect the external drive.

Immediately after connection, messages should appear in the Console window. Wait until no more lines appear, then use the File menu to Save a Copy As…

– if not too large, attach that saved log to this topic.

Then (without disconnecting the drive) select the All Messages query and again, Save a Copy As…

– set aside that larger log file, it might be useful later.

Thanks
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Re: Mac hard resets when mounting external HD

Post by collegeitdept » Sun Oct 28, 2012 11:46 pm

Yes HI,

So no messages appear in the Console window...

The drive still does not mount.


So I included all messages in the Console "all messages" query since I turned on the Mac.
Attachments
All Messages.log.zip
Log
(2 KiB) Downloaded 4 times
Screen Shot 2012-10-28 at 9.43.04 PM.png
Disk Utility
Screen Shot 2012-10-28 at 9.43.04 PM.png (104.51 KiB) Viewed 41 times
Screen Shot 2012-10-28 at 9.43.09 PM.png
Console
Screen Shot 2012-10-28 at 9.43.09 PM.png (134.31 KiB) Viewed 41 times
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Re: Mac hard resets when mounting external HD

Post by grahamperrin » Mon Oct 29, 2012 2:59 am

Thanks.

ZFS aside for a moment, your Console view of all messages is puzzling – 

Code: Select all
10/28/12 9:38:43.065 PM   com.apple.launchd.peruser.503[141]   (com.apple.gamed) Ignored this key: UserName
10/28/12 9:38:43.065 PM   com.apple.launchd.peruser.503[141]   (com.apple.gamed) Ignored this key: GroupName
10/28/12 9:38:43.066 PM   com.apple.launchd.peruser.503[141]   (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
10/28/12 9:38:43.072 PM   loginwindow[41]   Connection with distnoted server was invalidated
10/28/12 9:38:43.101 PM   distnoted[145]   # distnote server agent  absolute time: 64.751600397   civil time: Sun Oct 28 21:38:43 2012   pid: 145 uid: 503  root: no
10/28/12 9:38:43.896 PM   talagent[154]   _LSSetApplicationInformationItem(kLSDefaultSessionID, asn, _kLSApplicationIsHiddenKey, hidden ? kCFBooleanTrue : kCFBooleanFalse, NULL) produced OSStatus -50 on line 623 in TCApplication.m
10/28/12 9:38:43.898 PM   talagent[154]   _LSSetApplicationInformationItem(kLSDefaultSessionID, asn, TAL_kLSIsProxiedForTALKey, kCFBooleanTrue, NULL) produced OSStatus -50 on line 626 in TCApplication.m
10/28/12 9:38:45.462 PM   com.apple.launchd.peruser.503[141]   (com.apple.afpstat-qfa[181]) Exited with code: 2
10/28/12 9:38:45.984 PM   com.apple.launchd.peruser.503[141]   (com.apple.mrt.uiagent[171]) Exited with code: 255
10/28/12 9:38:48.678 PM   SystemUIServer[155]   *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
10/28/12 9:38:48.679 PM   SystemUIServer[155]   *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
10/28/12 9:39:06.563 PM   com.apple.launchd.peruser.503[141]   (com.adobe.CS5ServiceManager[182]) Exited with code: 97
10/28/12 9:39:08.365 PM   CalendarAgent[178]   *** -[IADomainCache init]: IA domains cache is out of date.
10/28/12 9:39:26.732 PM   Download Java Components[221]   Java Install cancelled
10/28/12 9:39:34.874 PM   CoreServicesUIAgent[202]   Error: qtn_file_apply_to_path error: Permission denied
10/28/12 9:40:08.186 PM   CoreServicesUIAgent[202]   Error: qtn_file_apply_to_path error: Permission denied
10/28/12 9:40:20.993 PM   ClamXavSentry[200]   clamd not running. Now trying to launch it...
10/28/12 9:40:29.651 PM   Tunnelblick[206]   Setting program update feedURL to http://tunnelblick.net/appcast.rss
10/28/12 9:40:30.045 PM   Tunnelblick[206]   DEBUG: Updater: systemVersion 10.8.2 satisfies minimumSystemVersion 10.4.0
10/28/12 9:40:30.045 PM   Tunnelblick[206]   DEBUG: Updater: systemVersion 10.8.2 satisfies minimumSystemVersion 10.4.0
10/28/12 9:40:35.715 PM   ClamXavSentry[200]   clamd launched successfully.  Continuing...
10/28/12 9:40:35.757 PM   ClamXavSentry[200]   scan email files
10/28/12 9:40:37.079 PM   Dock[153]   no information back from LS about running process
10/28/12 9:40:54.146 PM   com.apple.launchd.peruser.503[141]   (0x7fd4e1c31ec0.anonymous.com.apple.dock.[229]) Unmanaged jobs may not make XPC Events requests.
10/28/12 9:41:14.055 PM   zfs_notifier[323]   Growl is not active
10/28/12 9:42:23.859 PM   Dock[153]   no information back from LS about running process
10/28/12 9:42:28.844 PM   SyncServer[286]   [0x7f891340bd80] |SyncServer|Warning| Refreshing watchdog because of a calendar time change alert.
10/28/12 9:44:17.034 PM   assistantd[179]   <Error>: AceConnection - NSStreamEventErrorOccurred <__NSCFInputStream: 0x7fb2d401a280>, error = Error Domain=NSPOSIXErrorDomain Code=54 "The operation couldn’t be completed. Connection reset by peer", domain = NSPOSIXErrorDomain, code = 54
10/28/12 9:44:17.053 PM   assistantd[179]   <Error>: Session - Connection error: <ADAceConnection: 0x7fb2d4037470> Error Domain=NSPOSIXErrorDomain Code=54 "The operation couldn’t be completed. Connection reset by peer"
10/28/12 9:44:17.069 PM   assistantd[179]   <Error>: Daemon - Session Error Error Domain=NSPOSIXErrorDomain Code=54 "The operation couldn’t be completed. Connection reset by peer"


– at what time, approximately, on 28th October did you start the computer?

(With Moutain Lion, it's normal for the first message – from bootlog – to give a BOOT_TIME …)

At what time, approximately, on 28th October did you make the USB connection to the drive?

Please paste as code (use the full editor) output from the following command, run in Terminal:

Code: Select all
sudo launchctl list
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